Diagnostics - PC & Console (Exclusions Apply) (Limit 1 Per Day)

Service Terms & Policies

1. Device Acceptance & Approval

   • Laptops and mobile devices will be selectively approved at the sole discretion of the technician.

   • If a submitted device is declined before an appointment is scheduled, the diagnostic fee will be refunded.

2. Diagnostics & Service Fees

   • If a device is diagnosed and determined to be outside our scope of repair, you will only be charged for the diagnostics.

   • If a repair is attempted during a virtual appointment, a service fee will be billed accordingly.

   • If diagnostics indicate that a mail-in repair is required, the diagnostic fee will not be refunded, as it covers the evaluation process.

   • All accepted mail-in jobs will have the diagnostic fee waived due to our labor & parts pricing system.

3. Appointment Scheduling & Adjustments

   • Customers must have Discord and be available for their appointment.

   • We reserve the right to adjust your appointment with at least 24 hours’ notice. If you accept the rescheduled time, it counts as booked. If you decline, you will receive a refund.

   • If you miss your appointment, regardless of adjustments, no refund will be issued.

4. Virtual Appointments

   • Virtual appointments are for diagnostics only.

   • If a repair can be completed during the session, billing will apply accordingly.

   • If you are unable or unwilling to pay for the necessary service, we will not perform it.

5. Mail-In Repairs & Payment

   • Customers must cover all parts and labor costs in full.

   • All ordered parts will be disclosed fairly, and payment is required before ordering.

   • Devices will only be mailed back after full payment has been received.

   • If payment is not received within 30 days of job completion, a storage fee of $X per week will apply. If unpaid after 60 days, we reserve the right to dispose of the device.